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Shipping and Returns

Where do we Ship?  We currently ship  to all all 50 states throughout the United States, except we do not ship Kratom to Indiana or Tennessee.  We do not ship internationally.

Same Day Shipping Policy:  We know that quick delivery of your order is of high importance.  We ship all orders USPS Priority and Express Mail the same day for orders placed before 2:30 pm PST Monday-Friday.  If your order is placed after the same day cut off time, it will be ship the next available shipping time. Orders placed after 2:30 pm on Friday will be shipped on Monday. Most deliveries for Priority mail in the USA are 2-3 shipping days and next day for Express mail. Please note that Express Mail is not guaranteed for next day delivery to all locations in the USA. We do not guarantee your order with be delivered within the quoted delivery time frames and we do not guarantee next day delivery for Express mail. We do not refund late Express mail shipments or delayed deliveries, unless the fault lies with GoKratom.com. Express mail is shipped with signature required for delivery unless you specify with you order that you want to waive delivery signature requirement. 

Order Tracking:  Once your order has been shipped you will receive and email notification with a tracking number. You can also check tracking information by signing in to your account.

Returns Policy:  No Questions Asked - 100% Customer Satisfaction:  You may return any unopened items for any reason within 10 days of delivery for a full refund excluding all shipping costs.  Please contact us by email for an return authorization number.

Our Shipping Policy and Guarantee:  We guarantee that your order will be delivered to the address you provided.  For the purposes of this delivery guarantee, delivery is defined as USPS tracking confirmation of delivery.  Once USPS tracking reflects delivery, your order for the purposes of our responsibility and liability is consider delivered.  We do not provide any refunds or replacements of any orders lost or stolen or lost after delivery has been confirmed through USPS tracking.  USPS Express Orders are shipped with signature for delivery requirement.  If you request no signature required for delivery for your Express Mail, then you hereby expressly relieve us any delivery problems of receiving your order after USPS tracking reflects that your order was delivered.




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